RETURN AND REFUND POLICY

Return Policy

1. Please understand that due to the perishable nature of flowers, we are unable to accept returns.
2. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality (more than 50% of the flowers are wilted).

Refund Policy

1. If the flowers delivered/ collected one day before the event date or only sent to receiver on the next day,
   it is their responsibility to take care of the flower. Kindly note that refund is not acceptance after two hours of delivery order has signed.
2. Apart of this, we would not take any responsibility where receiver refuses to accept the flower. We will not issue refund to buyer.

Substitution

Flowers are seasonal. In the event of certain flower types or colours may be unavailable on the specific delivery day.
All these mean that recreating the exact bouquet or arrangement pictured on the website may not always be possible.
When substitution is necessary, we will strive to ensure that the final bouquet or arrangement closely resembles what you see on the website.

For filler flowers, we will go ahead and substitute with flower types of equal/greater value while ensuring that the
look and feel of the bouquet/arrangement remains the same.

But if the focal flowers are unavailable, our team will be able to call to inform you before starting work on your bouquet.
We may then suggest a substitution of flowers.

Every effort will be made to maintain size, shape, and overall colour schemes of a bouquet or arrangement, but there may be some variance due to designer interpretation. We thank you for your understanding in this.